Delivery

SHIPPING
Delivery of goods from www.cocoon-company.com is deemed to have taken place when the consumer has received the goods. Goods are shipped with GLS, DPD or PostNord. Delivery time 3-5 days, unless otherwise specified or agreed between Cocoon and the customer. We do not ship orders on weekends or holidays. Delivery is made to the delivery address provided by the customer, or the nearest parcel shop.

Please note that on busy days such as Black Friday, we cannot guarantee that your parcel will be delivered to the selected parcel shop if it is full.

See detailed delivery options and delivery prices here.

* Currently no delivery to non-bridged islands.
** Free delivery to parcel shop where possible. 

Orders to UK:
Orders to United Kingdom only possible over €209 including €39 shipping and export fees (equivalent to £135 + shipping and export fees). Be aware that imported products may be subject to import duty/tax payment upon arrival to the UK.

Orders to countries outside of Europe:
Orders that are shipped to countries outside of Europe will include a €39 shipping and export fee. Be aware that imported products may be subject to further import duty/tax payment upon arrival to countries outside of Europe.

Private delivery with courier: depends on product and delivery address
Larger and heavier packages, such as mattresses, mattress toppers and beds, are delivered by carrier/courier. As a general rule, the carrier delivers the order to your door as long as the individual boxes are under 20 kg. All other shipments are delivered as close to your door as possible, or at the nearest kerb. Delivery with a forwarder does not, as a rule, include carrying the parcels into or up to the delivery address. Orders sent by carrier are delivered as quickly as possible, and therefore it is not possible to give a specific time for delivery.

If there is no place indicated where the package can be left, there must be someone to receive the item. If the package is to be left, notice must be given in advance where the package can be left, at the customer's own risk. The courier must have a telephone number on which he can notify the recipient when the order is expected to arrive at the delivery address.

Shipping damage
When the package arrives, it is important that you check whether the packaging or any the items are damaged. If it is, you must object and write it on the receipt. If you fail to do so, the transport company can disclaim any responsibility for the transport damage. You must notify us immediately in the event of shipping damage, and within 24 hours at the latest. Feel free to take a photo of the packaging before unpacking the item, so you are sure to have documentation if it turns out that the item is damaged.

Package not picked up from parcel shop
If you have not collected your parcel from the parcel shop within the given time limit (often 7 work days), the parcel will be returned to Cocoon's warehouse. We reserve the right to charge a fee corresponding to our actual expenses in connection with GLS's transport of the package. If the order is subsequently canceled in accordance with the cancellation right, a fee of EUR 13.50 will be deducted, corresponding to the shipping costs of receiving an undelivered package back to DK.

Note that cancellation of the purchase can only happen if you give explicit notice by email that you want to cancel. You therefore cannot cancel your purchase, by not collecting the package from the parcel shop. If you wish to have the package sent again, no fee is charged for the return of the package. Instead, the package can be re-sent for a normal shipping fee, cf. the price list above.